Mack Extended Warranties
Frequently Asked Questions
The Mack Worldwide Extended Warranty Plan is an extension of the
manufacturer's warranty and provides additional coverage for
future product failure resulting from manufacturer defects. The
advantage of purchasing a Mack Worldwide Extended Warranty is
that parts and labor are covered for the life of the warranty.
Complete the bottom portion of the Mack Worldwide Extended Warranty
Registration Card and mail it with a copy of your sales invoice
to the address on the registration card. Please be sure to retain
a copy of your sales invoice as well as your warranty registration
number for service or register on-line at www.mackcam.com
If you require service within the United States, please call the
service department at 800-252-6225, ext. 116. For additional
information, please note that each warranty card has explicit
instructions on how to obtain service within the United States.
For customers outside of the United States, email Barry Warner
at bwarner@mackcam.com to obtain authorization for having equipment
repaired at a manufacturer's authorized repair facility.
If your equipment cannot be repaired, Mack Camera & Video Service
, Inc. will replace your product with the exact model. If your
equipment is no longer available, Mack will replace your equipment
with a similar product of equal value, at their discretion.
Please note, the Mack Worldwide Extended Warranty is not an insurance
policy an they are not responsible for replacing lost or stolen equipment.
The warranty does not cover products which have been misused, tampered
with, modified, or damaged as a result of accident, liquid, grit,
impact, or lack of proper care as indicated in the manual of operation
by the manufacturer. Accessories are not covered unless otherwise
specified in the Mack Worldwide Extended Warranty. Accessories
include, but are not limited to, external flashes, data backs (which
are not built into the equipment), batteries, loss of film (or
tapes), lens caps, rear caps, filters, AC adapters or other external
cords.
All of the Mack Worldwide Extended Warranty may be transferred
to a new owner for a $15 transfer fee. To transfer the warranty,
please write a letter to the Mack warranty department at 200 Morris
Avenue, Springfield, NJ 07081 requesting the transfer of your warranty.
Indicate the name, address, and phone number of the new owner,
the type of equipment, serial number and the warranty number.
Include a copy of the bill of sale and a check for $15.
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Mack Worldwide Extended Warranty
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